At all times we will follow HM Government guidelines relating to our business sector. We have carried out a Risk Assessment to identify particular areas of risk relating to the coronavirus and will apply the following steps to limit, wherever possible the spread of the disease.
In addition to our normal thorough cleaning we will pay particular attention to the cleaning and sanitizing of door handles, knobs, hard surfaces, remote controls etc.
We will be offering 'contactless' check in. We will provide detailed instructions for your arrival with the door to your cottage left unlocked with the keys inside. We will however be available to offer guidance and advice if required.
Hand sanitizer will be provided in the Guest Room and Games Room.
Information folders will only be provided if they have not been touched for 3 days. A version will be available for you to view online when you login to our WiFi.
When we reopen on 4th July 2020 our normal Terms & Conditions will apply, however we appreciate that there is still much uncertainty regarding Covid-19 so we have made the following additions to clauses 3 and 4. 3.1 Cancellations by you - Covid-19. If you have a confirmed diagnosis of Covid-19 or are forced to self-isolate through HM Government's 'NHS Track and Trace' system when your holiday is due to start, we will offer you a credit to the value of your holiday to be used against the cost of booking alternative dates, subject to availability. (We will require written proof of a positive Covid-19 diagnosis or an instruction from NHS Track and Trace to self isolate.)
If, when your holiday is due to start, you are unable to travel to North Devon because of restrictions on travel imposed locally in the area where you live, which relate to controlling the spread of coronavirus (Covid-19), we will offer you a credit to the value of your holiday to be used against the cost of booking alternative dates, subject to availability.
4.1 Cancellations by us - Covid-19. If we have to delay our opening or are forced to close as a result of HM Government regulations and/or advice and have to cancel your holiday as a result, we will offer to reschedule your holiday, subject to availability. If this is not acceptable to you, we will offer a full refund of any monies paid minus an administration fee of £10.00. We shall not be liable for any of your financial claims or losses as a result of this cancellation.Please be aware that most insurance companies no longer offer cover for Covid-19 related claims on new policies, or for claims made on existing polices for holidays booked after the start of the coronavirus pandemic.